Payment Terms

All invoices issued by Prometheus Investigations must be paid in full prior to the commencement of any services. No investigative work will begin until cleared funds have been received.

Payments can be made via bank transfer. Cash payment arrangements may be accepted in certain circumstances, subject to prior agreement.

Commencement of Work

Once an invoice has been cleared, work on your case begins immediately. This may include, but is not limited to:

• Case review and research

• Operational planning

• Allocation and scheduling of investigators

• Pre-surveillance reconnaissance

• Resource coordination and logistical preparation

These preparatory steps involve time, expertise, and operational costs that are incurred as soon as payment is received.

No-Refund Policy

Due to the nature of private investigation services and the immediate commencement of work upon payment, we operate a strict no-refund policy.

Once payment has been made and an invoice cleared, refunds will not be issued for any reason, including (but not limited to) changes in client circumstances, decisions to discontinue the investigation, or outcomes that are outside our control.

Exceptional Circumstances

In the unlikely event that Prometheus Investigations is unable to commence or continue a service due to factors solely within our control, this will be reviewed on a case-by-case basis. This does not affect our standard no-refund policy.

Acknowledgement

By proceeding with payment, clients acknowledge and accept this Refund & Payment Policy in full.